FAQs
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FAQs
My product needs to repair but I lost the invoice. Can I request to reissue another one?
To request the reissue of invoice, you may go to the branch where you purchased the product and provide the details of your purchase. After verification, we can reissue the invoice to you for the warranty purpose.
What information do I need to provide for requesting the reissue of the invoice?
Please provide the following information for request the reissue of the invoice:
If the information provided does not match with our record or is insufficient for verification, we may not be able to reissue the invoice you requested.
- Date of the purchase
- Branch of your purchase
- Brand and model of the product
- Serial No. of the product (for mobile phone, please provide the IMEI No.)
- Amount of the purchase
If the information provided does not match with our record or is insufficient for verification, we may not be able to reissue the invoice you requested.
Is there a charge for the reissue of an invoice?
The reissue of an invoice is free of charge.
