FAQs
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FAQs
How do I exchange my product if it is faulty?
You must submit a replacement request within 10 days from the date of product receipt, provided the following conditions are met:
Shopping Protection – 10-Day Replacement Policy:
If the product quality is confirmed by the authorized distributor to have a manufacturing defect, customers may request a replacement for the same model within 10 days of purchase. The replacement product must meet the following criteria:
The packaging is intact and complete.
There are no damages, scratches, or signs of wear.
The warranty card has not been filled out.
Only the same model of the product can be replaced.
Please note that personal care products, headphones, and certain specified items are excluded from the replacement policy.
Shopping Protection – 10-Day Replacement Policy:
If the product quality is confirmed by the authorized distributor to have a manufacturing defect, customers may request a replacement for the same model within 10 days of purchase. The replacement product must meet the following criteria:
The packaging is intact and complete.
There are no damages, scratches, or signs of wear.
The warranty card has not been filled out.
Only the same model of the product can be replaced.
Please note that personal care products, headphones, and certain specified items are excluded from the replacement policy.
