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Statutory Removal Service - Terms and Conditions

• 1. Scope of Application
  Customers who purchase any regulated electrical equipment under the Product Eco-responsibility Ordinance, including air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and monitors, may request free removal of the same class and quantity of old equipment (must be regulated electrical equipment of the same type).
• 2. Removal Location
  Applicable to any premises in Hong Kong.
• 3. Selection Period

  (a) Customers may select the removal service when purchasing at a store or online; or

  (b) Customers may request the service within 3 days after the transaction. Late requests will be treated as giving up the removal service.

• 4. Removal Service Schedule

  (a) In general, 3 working days are required to arrange the removal service.

  (b) On the appointment date, the old equipment will be removed at the location designated by the customer.

  (c) Removal of the old equipment must be completed within 14 days after delivery of the regulated electrical equipment.

  (d) If the above arrangements (a-c) cannot meet the customer’s needs, the customer may give up the free removal service and dispose of the old equipment by themselves, or choose our chargeable upgraded removal service.

  (e) No service on Sundays and public holidays.

• 5. Important Notes

  (a) The removal service is arranged separately from delivery and installation services. Old equipment awaiting removal may be removed earlier if needed, or temporarily stored at the removal location for later collection. Customers may arrange this with our staff.

  (b) Once collected, the old equipment will not be returned.

  (c) The old equipment must not have any internal parts removed, and must be placed independently, disconnected from any devices, systems, or obstructed storage locations.

  (d) If the old equipment has serious hygiene problems (e.g. food scraps, cockroaches, ants), staff have the right to refuse removal, and the customer will no longer be entitled to the free removal service.

  (e) If the customer needs to change the agreed removal location or time, please call and notify us at least 2 working days in advance.

  (f) When Black Rainstorm Warning / Typhoon Signal No. 8 or above is hoisted, the removal service will be suspended and re-arranged.

  (g) We shall not be liable for any delay, suspension or rescheduling of the removal service on the agreed date due to traffic, weather conditions or other factors beyond our control.

  (h) Personal data of the customer / contact person is used solely for the purpose of the removal service. The Company will handle such data in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).

  (i) A recycling label is attached to every regulated electrical equipment. The label must be returned in case of product exchange or return.

  (j) In case of any dispute, the Company reserves the right of final decision.